Contact Us
7 days a week, 24h / day, at mobile number and via e-mail
We do not run a shop / showroom. The expositions and templates are available from our Business Partners Frequently Asked Questions
COMPANY DATA
TERMA SP. Z O.O.Czaple 100
80-298 Gdańsk
Poland NIP: 583-10-18-844
REGON: 190558447
7 days a week, 24h / day, at mobile number and via e-mail
We do not run a shop / showroom. The expositions and templates are available from our Business Partners Frequently Asked Questions
Sales Team - Heating Products
United Kingdom, Ireland, Turkey, Australia
UK Sales Office & Drop Ship Distribution Centre:
Telephone: +44 (0) 1942 272 172
Address: Terma Products (UK) Ltd
Unit 24 Salisbury Road
Haydock Industrial Estate
Haydock
ST. HELENS
WA11 9XG
Oliver Leighton Rearden:
UK Based Field Sales Manager
Oliver is available to visit clients premises to discuss their needs and present the Terma offering.
Mobile: + 44 (0) 7944 814 292
Email: oliver.leighton@termagroup.co.uk
Skype: terma004
Alex Ramsay:
UK Based Sales & Marketing Director
Alex is available for larger corporate/online clients looking to add Terma products to their offering.
Mobile: + 44 (0) 7375 519 211
Email: alex.ramsay@termagroup.co.uk
Skype: terma243
Tomasz Danek:
Poland Based Sales Manager Scandinavia & UK
Mobile: + 48 (0) 607 451 960
Email: tomasz.danek@termagroup.pl
Skype: terma057
Hanna Van Zweden:
Poland Based Sales Manager Scandinavia & UK
Mobile: + 48 (0) 607 451 959
Email: hanna.van.zweden@termagroup.pl
Skype: terma033
Please send your orders to:
For United Kingdom, Ireland, Turkey & Australia:
orders-heating@termagroup.co.uk
For UK based Next Day, Drop Ship Orders (only):
sales@termagroup.co.uk
COMPANY DATA
TERMA SP. Z O.O.Czaple 100
80-298 Gdańsk
Poland NIP: 583-10-18-844
REGON: 190558447
Sweden, Norway, Denmark, Finland
Tomasz Danek: + 48 (0) 607 451 960
France
Didier Ledrole: +33 (0) 6 99 91 01 01
Alicja Grad: +48 607 451 035
Spain, Portugal, Belgium
Alicja Grad: +48 607 451 035
Italy
Mirko Palumbo: +39 347 786 386 0
Germany, Austria, Switzerland
Marc Rehmann: + 48 607 451 306
Germany (East region)
Gabriel Uwe: +49 171 528 1085
Czech Republic, Slovakia, Greece, Cyprus
Jiří Lakosil: +420 774 924 084
Holland, Luxemburg,Germany, Austria, Switzerland
Monika Goluch: +48 607 451 947
Balkan countries, Estonia, Lithuania, Latvia, Bulgaria
Filip Maritta: +48 607 779 066
Freight Forwarding Team - Heating Products
United Kingdom, Ireland, Australia, Sweden, Norway, Denmark, Finland,Czech Republic, Slovakia, Greece, Cyprus,The Netherlands, Turkey
Katarzyna Płotka: +48 607 451 982
Germany, Austria, Switzerland, Luxembourg
Katarzyna Maranowska : +48 607 451 120
France, Spain, Portugal, Belgium, Italy
Tatiana Suprun: +48 607 451 977
For other regions
orders-heating@termagroup.pl
Questions related to orders that have already been placed can be sent to:
United Kingdom, Ireland, Australia
logistics-heating@termagroup.co.uk
Other regions
logistics-heating@termagroup.pl
Comments and suggestions related to product quality can be sent to:
service@termaheat.pl
1. The Supplier grants the following warranty periods for products included in the catalogue:
- 8 years for steel radiator paint coating in all RAL and Supplier’s special colours,
- 8 years for water tightness of steel and cast iron radiators assembled in the Supplier’s factory,
- 3 years for chrome layer,
- 4 years for the Galvanic Brass finish and 2 years for Metal Alive and Burnish finishes of cast-iron radiators.
Heating elements for radiators and electric components in electric heaters:
- 2 years.
Handrails:
- 2 years for paint coating in all RAL and Supplier’s special colours,
- 2 years for chrome layer.
Radiator and heating element accessories:
- 2 years.
2. The warranty period is calculated from the moment of product purchase by the End User, with the following conditions:
for heating elements the warranty period is 2 years from the product purchase date but no longer than 3 years from the date of production;
- for steel radiators the warranty period for paint coating and water tightness is 8 years, but not more than 9 years from the date of production;
- for radiators with chrome layer the warranty period is 3 years, but not more than 4 years from the date of production;
- for cast-iron radiators the warranty period for paint coating is 8 years, but not more than 9 years from the date of production and 8 years for water tightness of units assembled in the
- Supplier’s factory but not more than 9 years from the date of production;
- for handrails the warranty period is 2 years from the product purchase date, but not more than 3 years from the date of production.
3 . Any claims resulting from the warranty provided by the Supplier should be reported directly to the Supplier or through the Trading Partner by filling out the claim form and returning the product in question, or, by supplying supporting photographs (if disassembly of the item is not possible). In each case the product warranty card and evidence of purchase should be included with the return. The Supplier may reject the claim if any of the above is not supplied.
4 . Every claim is processed within 14 days of its receipt; it may be longer if a more detailed investigation is required. All claims are investigated based on the returned product or supporting photographs.
5 . Any costs related to the return of faulty items including the costs of disassembly/assembly of the product, transportation and labour costs etc. will be covered by the Trading Partner i.e. the trader who sold the product directly to the End User. The possibility of cost sharing between the Trading Partner and the Supplier is agreed individually for each returned item. The Supplier covers the cost of a new product and its shipment to the Trading Partner.
6. Warranty claims can be forwarded to the Supplier by:
- email,
- fax,
- via Claim Form on the Supplier’s website: www.termaheat.pl,
- by post.
7. Warranty covers any product faults which are due to Supplier’s error discovered on delivery or while in use, with the exclusion of:
- Damage in transit caused by the carrier or during unloading of goods (this applies to relations between the Supplier and the Trading Partner only). Please refer to point 4E for more information on complaints/claims on the grounds of damage in transit.
- Damage in stock (any radiator accepted at the Trading Partner’s warehouse is considered free from any faults, excluding any hidden faults, discovered upon unpacking of goods when the packaging did not have any signs of damage).
- Items stored outside or inside warehouse spaces with increased air humidity.
- Filling a radiator with any other medium than those which are approved for a given type of product (i.e. with steam) or any medium containing any chemical substances that are damaging to radiator materials, i.e. steel, cast iron or aluminium.
- Filling a radiator with a heating medium with a working pressure exceeding that which is specified by the Supplier in the user manual or product technical card; or increasing the working pressure inside the radiator with a heating element by closing all radiator valves in the central heating system; or by leaving an insufficient air cushion inside a standalone electric radiator.
- The use of products with standard paint coating in areas with increased concentration of aggressive agents, such as sulphur, ammonia or chlorine compounds.
- Use of steel radiators in open installations, with a permanent connection to water-supply systems and installations drained from the heating medium more often than required.
- Use of electric radiators with the heating element exposed to splashes of water (with no consideration of IP protection class).
- Incorrect (not in compliance with the manual) installation, use or disassembly.
- Use of heating element in a way that differs from its intended use.
- Modification of the product structure.
8. Warranty does not cover any faults or damages which occurred due to force majeure, meaning any future phenomena which are impossible to predict and prevent, such as weather circumstances, electric installation disturbances, wars, natural disasters.
9. A claim procedure which is in progress does not constitute the basis for suspension of payment for delivered goods.
Each piece of information can be important for us - please make sure to complete this form with all required details. Providing all necessary information can speed up the complaint investigation process.
Connection symbols
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Flow / return |
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500 mm distance between flow and return |
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50 mm connection type |
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Connection with the use of immersion tube |
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Alternative connection |
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Thermostatic head |
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Electric heating element |
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Alternative electric heating element connection |
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Universal opening (with plug) |
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Bleed valve |
Connection symbols
![]() |
Flow / return |
![]() |
500 mm distance between flow and return |
![]() |
50 mm connection type |
![]() |
Connection with the use of immersion tube |
![]() |
Alternative connection |
![]() |
Thermostatic head |
![]() |
Electric heating element |
![]() |
Alternative electric heating element connection |
![]() |
Universal opening (with plug) |
![]() |
Bleed valve |
Provide your radiator's details and contact details and send us the form. We will contact you to provide a quote and confirm the service order.
Sending a form is just a question, it does not bind any contract and it is free.
Podaj dane swojego grzejnika oraz dane kontaktowe i wyślij do nas formularz. Skontaktujemy się z Tobą, aby podać wycenę i potwierdzić zamówienie usługi.
Wysłanie formularza jest tylko zapytaniem, nie wiąże żadną umową i jest bezpłatne.
Usługa kompleksowej renowacji zawiera w sobie:
- demontaż (rozebranie na żeberka)
- usuniecie starych powłok malarskich (piroliza)
- płukanie
- śrutowanie
- nakładanie powłok malarskich
- wymiana uszczelek
- złożenie grzejnika w dowolnej konfiguracji
- sprawdzenie szczelności
- pakowanie
W celu poprawnego wypełnienia formularza znajdź swój region na mapie i wybierz go w polu "Region".
Żeby zobaczyć dane kontaktowe menedżera, który zajmuje się twoim zgłoszeniem, wybierz na mapie swój region.
Region PL02 - Pomorskie, Kujawsko-pomorskie

Tomasz Mazurek
tel: | +48 607 451 940 |
e-mail: | tomasz.mazurek@termagroup.pl |
skype: | Terma018 |
Region PL08 - Warmińsko-mazurskie

Paweł Salamon
tel: | +48 607 451 471 |
e-mail: | pawel.salamon@termagroup.pl |
skype: | Terma029 |
Region PL04 - Warszawa, Lubelskie, Mazowieckie

Dariusz Radgowski
tel: | +48 607 451 935 |
e-mail: | dariusz.radgowski@termagroup.pl |
skype: | dariusz.radgowski.terma |
Region PL12 - Łódzkie

Adam Zientalak
tel: | +48 607 451 054 |
e-mail: | adam.zientalak@termagroup.pl |
skype: | Terma015 |
Region PL11 - Wielkopolskie

Tomasz Szaller
tel: | +48 607 455 267 |
e-mail: | tomasz.szaller@termagroup.pl |
skype: | Terma051 |
Region PL03 - Zachodniopomorskie

Albert Zitterman
tel: | +48 607 451 877 |
e-mail: | albert.zittermann@termagroup.pl |
skype: | Terma063 |
Region PL06 - Dolnośląskie

Mateusz Szukalski
tel: | +48 607 451 238 |
e-mail: | mateusz.szukalski@termagroup.pl |
skype: | Terma016 |
Region PL10 - Śląskie, Opolskie

Ireneusz Wojtas
tel: | +48 607 551 475 |
e-mail: | ireneusz.wojtas@termagroup.pl |
skype: | Terma104 |
Region PL05 - Małopolskie, Podkarpackie

Piotr Krupa
tel: | +48 607 451 921 |
e-mail: | piotr.krupa@termagroup.pl |
skype: | terma253 |