Contact Us

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Terma has its headquarters and manufacturing plant for all radiators & heating elements situated in Gdansk, Poland.
In the UK Terma has a sales office, showroom and distribution centre located in St Helens, England (on the border of Liverpool and Greater Manchester).
Terma carries a large number of its products in UK stock which are available on a 24-48 hour delivery service via our partners.
 

first second
 

Looking to Buy? Terma is a manufacturer and does not sell direct to the public and you need to purchase through one of our partners.
(The only exception to this is customers local to our UK office who visit in person and are welcome to buy direct from our showroom. This can be items from stock or special order radiators we will put through production).
We are happy to take product enquiries by phone and answer any questions you might have.
Please Note: We cannot take orders from the public or give any prices over the phone. We can refer you to one of partners for this.

 

Our UK Office is open Monday to Friday 8:30am to 4:30pm.
Outside of these hours please use the email addresses listed and we shall come back to you.
 

Frequently Asked Questions

 

COMPANY DATA

 

TERMA SP. Z O.O.
Czaple 100
80-298 Gdańsk
Poland

NIP: 583-10-18-844 
REGON: 190558447

Terma has its headquarters and manufacturing plant for all radiators & heating elements situated in Gdansk, Poland.
In the UK Terma has a sales office, showroom and distribution centre located in St Helens, England (on the border of Liverpool and Greater Manchester).
Terma carries a large number of its products in UK stock which are available on a 24-48 hour delivery service via our partners.
 

first second
 

Looking to Buy? Terma is a manufacturer and does not sell direct to the public and you need to purchase through one of our partners.
(The only exception to this is customers local to our UK office who visit in person and are welcome to buy direct from our showroom. This can be items from stock or special order radiators we will put through production).
We are happy to take product enquiries by phone and answer any questions you might have.
Please Note: We cannot take orders from the public or give any prices over the phone. We can refer you to one of partners for this.

 

Our UK Office is open Monday to Friday 8:30am to 4:30pm.
Outside of these hours please use the email addresses listed and we shall come back to you.
 

Frequently Asked Questions

Sales Team - Heating Products

United Kingdom

UK Sales Office & Drop Ship Distribution Centre:

Telephone: +44 (0) 1942 272 172
Address: Terma Products (UK) Ltd
Raspberry Court
1 Marlborough Way
Haydock
ST. HELENS
WA11 9FT
Sales Email Address: sales@termagroup.co.uk
After Sales Email Address: aftersales@termagroup.co.uk

 

Dave Thornback: 

UK Based Field Sales Manager
Dave is contactable for any new or existing clients wishing to book a meeting with Terma. In the first instance we advise you visit us at our showroom so you can see all of our designs on display. However, Dave will happily come and see any client at your premises. Dave has over 30 years experience in the radiator industry and is extremely knowledgeable.
Mobile: + 44 (0) 7944 814 292
Email: dave.thornback@termagroup.co.uk

 

Alex Ramsay: 

UK Based Sales & Marketing Director
Alex is contactable for larger corporate clients and online clients only looking to add Terma products to their offering. Please always email in the first instance. Enquiries from the general public please contact the UK Sales Office (above) during our opening hours. Thank you.
Mobile: + 44 (0) 7375 519 211
Email: alex.ramsay@termagroup.co.uk

 

Tomasz Danek:
    

Poland Based Sales Manager Scandinavia & UK
Mobile: + 48 (0) 607 451 960
Email: tomasz.danek@termagroup.pl
Skype: terma057

 

United Kingdom, Ireland, Turkey,  Australia

Hanna Van Zweden: 

Poland Based Sales Manager Scandinavia & UK
Mobile: + 48 (0) 607 451 959
Email: hanna.van.zweden@termagroup.pl
Skype: terma033

 

 

COMPANY DATA

 

TERMA SP. Z O.O.
Czaple 100
80-298 Gdańsk
Poland

NIP: 583-10-18-844 
REGON: 190558447

OTHER REGIONS:
 

Sweden, Norway, Denmark, Finland
Tomasz Danek: + 48 (0) 607 451 960
 

France
Didier Ledrole: +33 (0) 6 99 91 01 01
Alicja Grad: +48 607 451 035
 

Spain, Portugal, Belgium
Alicja Grad: +48 607 451 035
 

Italy
Mirko Palumbo: +39 347 786 386 0
 

Germany, Austria, Switzerland
Marc Rehmann: + 48 607 451 306
 

Germany (East region) 
Gabriel Uwe: +49 171 528 1085
 

Czech Republic, Slovakia, Greece, Cyprus
Jiří Lakosil: +420 774 924 084
 

Holland, Luxemburg,Germany, Austria, Switzerland
Monika Goluch: +48 607 451 947
 

Balkan countries, Estonia, Lithuania, Latvia, Bulgaria
Maritta Filip: +48 607 779 066

Freight Forwarding Team - Heating Products
 

United Kingdom, Ireland, Australia, Sweden, Norway, Denmark, Finland,Czech Republic, Slovakia, Greece, Cyprus,The Netherlands, Turkey 
Katarzyna Płotka: +48 607 451 982
 

Germany, Austria, Switzerland, Luxembourg
Katarzyna Maranowska : +48 607 451 120
 

France, Spain, Portugal, Belgium, Italy
Tatiana Suprun: +48 607 451 977
 

For other regions
orders-heating@termagroup.pl
 

Questions related to orders that have already been placed can be sent to:
 

United Kingdom, Ireland, Australia
logistics-heating@termagroup.co.uk
 

Other regions
logistics-heating@termagroup.pl
 

Comments and suggestions related to product quality can be sent to:
service@termaheat.pl
 

1. The Supplier grants the following warranty periods for products included in the catalogue:

  • 8 years for steel radiator paint coating in all RAL and Supplier’s special colours,
  • 8 years for water tightness of steel and cast iron radiators assembled in the Supplier’s factory,
  • 3 years for chrome layer,
  • 4 years for the Galvanic Brass finish and 2 years for Metal Alive and Burnish finishes of cast-iron radiators.

Heating elements for radiators and electric components in electric heaters:

  • 2 years.

Handrails:

  • 2 years for paint coating in all RAL and Supplier’s special colours,
  • 2 years for chrome layer.

Radiator and heating element accessories:

  • 2 years.

2. The warranty period is calculated from the moment of product purchase by the End User, with the following conditions:
for heating elements the warranty period is 2 years from the product purchase date but no longer than 3 years from the date of production;

  • for steel radiators the warranty period for paint coating and water tightness is 8 years, but not more than 9 years from the date of production;
  • for radiators with chrome layer the warranty period is 3 years, but not more than 4 years from the date of production;
  • for cast-iron radiators the warranty period for paint coating is 8 years, but not more than 9 years from the date of production and 8 years for water tightness of units assembled in the
  • Supplier’s factory but not more than 9 years from the date of production;
  • for handrails the warranty period is 2 years from the product purchase date, but not more than 3 years from the date of production.

3 . Any claims resulting from the warranty provided by the Supplier should be reported directly to the Supplier or through the Trading Partner by filling out the claim form and returning the product in question, or, by supplying supporting photographs (if disassembly of the item is not possible). In each case the product warranty card and evidence of purchase should be included with the return. The Supplier may reject the claim if any of the above is not supplied.


4 . Every claim is processed within 14 days of its receipt; it may be longer if a more detailed investigation is required. All claims are investigated based on the returned product or supporting photographs.


5 . Any costs related to the return of faulty items including the costs of disassembly/assembly of the product, transportation and labour costs etc. will be covered by the Trading  Partner i.e. the trader who sold the product directly to the End User. The possibility of cost sharing between the Trading Partner and the Supplier is agreed individually for each returned item. The Supplier covers the cost of a new product and its shipment to the Trading Partner.

6. Warranty claims can be forwarded to the Supplier by:

  • email,
  • fax,
  • via Claim Form on the Supplier’s website: www.termaheat.pl,
  • by post.

7. Warranty covers any product faults which are due to Supplier’s error discovered on delivery or while in use, with the exclusion of:

  • Damage in transit caused by the carrier or during unloading of goods (this applies to relations between the Supplier and the Trading Partner only). Please refer to point 4E for more information on complaints/claims on the grounds of damage in transit.
  • Damage in stock (any radiator accepted at the Trading Partner’s warehouse is considered free from any faults, excluding any hidden faults, discovered upon unpacking of goods when the packaging did not have any signs of damage).
  • Items stored outside or inside warehouse spaces with increased air humidity.
  • Filling a radiator with any other medium than those which are approved for a given type of product (i.e. with steam) or any medium containing any chemical substances that are damaging to radiator materials, i.e. steel, cast iron or aluminium.
  • Filling a radiator with a heating medium with a working pressure exceeding that which is specified by the Supplier in the user manual or product technical card; or increasing the working pressure inside the radiator with a heating element by closing all radiator valves in the central heating system; or by leaving an insufficient air cushion inside a standalone electric radiator.
  • The use of products with standard paint coating in areas with increased concentration of aggressive agents, such as sulphur, ammonia or chlorine compounds.
  • Use of steel radiators in open installations, with a permanent connection to water-supply systems and installations drained from the heating medium more often than required.
  • Use of electric radiators with the heating element exposed to splashes of water (with no consideration of IP protection class).
  • Incorrect (not in compliance with the manual) installation, use or disassembly.
  • Use of heating element in a way that differs from its intended use.
  • Modification of the product structure.


8. Warranty does not cover any faults or damages which occurred due to force majeure, meaning any future phenomena which are impossible to predict and prevent, such as weather circumstances, electric installation disturbances, wars, natural disasters.


9. A claim procedure which is in progress does not constitute the basis for suspension of payment for delivered goods.

Each piece of information can be important for us - please make sure to complete this form with all required details. Providing all necessary information can speed up the complaint investigation process.

I am:

The problem is related to:

I would like to file a complaint regarding:

Personal data
Shipping data
Heating element details
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.
Files must be less than 512 MB.
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BLOWER DRY GRZAŁKA VEO GŁOWICA TERMOSTATYCZNA VAZ KTX 1 KTX 2 KTX 3 KTX 4 KTX 4 Blue MEG MOA MOA Blue MOA IR ONE R36 ONE-D ONE-K ONE-P ONE-T REG 2 REG 3 SEC SKT 1 SKT 4 BLUE SOA (Class II version of MOA) SOA BLUE TDY TT-IR
Radiator details
Files must be less than 512 MB.
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Description of the problem
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S1
S8
Y1
Y8
P1
51
58
P2
E1
E8
V7
ZS
ES
EX
E7
E2
L7

Connection symbols

Flow / return
500 mm distance between flow and return
50 mm connection type
Connection with the use of immersion tube
Alternative connection
Thermostatic head
Electric heating element
Alternative electric heating element connection
Universal opening (with plug)
Bleed valve
Company Details
Heating element details
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav dmg gz jar rar sit tar zip.
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf odf pdf doc docx ppt pptx xls xlsx avi mov gz rar tar zip.
BLOWER DRY GRZAŁKA VEO GŁOWICA TERMOSTATYCZNA VAZ KTX 1 KTX 2 KTX 3 KTX 4 KTX 4 Blue MEG MOA MOA Blue MOA IR ONE R36 ONE-D ONE-K ONE-P ONE-T REG 2 REG 3 SEC SKT 1 SKT 4 BLUE SOA (Class II version of MOA) SOA BLUE TDY TT-IR
Radiator details
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp tif psd rtf odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz rar tar zip.
Description of the problem
S1
S8
Y1
Y8
P1
51
58
P2
E1
E8
V7
ZS
ES
EX
E7
E2
L7

Connection symbols

Flow / return
500 mm distance between flow and return
50 mm connection type
Connection with the use of immersion tube
Alternative connection
Thermostatic head
Electric heating element
Alternative electric heating element connection
Universal opening (with plug)
Bleed valve
Personal data
Shipping data
Radiator details
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.
Photos must show the defect, location of the radiator in the mounting area
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Company details
Radiator details
Files must be less than 512 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.
ukazujące usterkę, lokalizację grzejnika względem stref montażu lub inne właściwe
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Personal data
Shipping data
Valve/adapter details
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Company details
Heating element details
Personal data
Shipping data
Accessories details
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Company Details
Accessories details
Company details
Dane dostawy
lub inny nr dokumentu identyfikującego zamówienie
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Provide your radiator's details and contact details and send us the form. We will contact you to provide a quote and confirm the service order.
Sending a form is just a question, it does not bind any contract and it is free.

Dane osobowe
Dane grzejnika
Kliknij w pole i wybierz kolor
Kliknij w pole i wybierz kolor
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