Contact Us

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We are available: Mon-Fri 7: 00-16: 00 stationary at the TERMA headquarters
7 days a week, 24h / day, at mobile number and via e-mail
We do not run a shop / showroom. The expositions and templates are available from our Business Partners

Frequently Asked Questions

COMPANY DATA

TERMA SP. Z O.O.
Czaple 100
80-298 Gdańsk
Poland

NIP: 583-10-18-844 
REGON: 190558447

We are available: Mon-Fri 7: 00-16: 00 stationary at the TERMA headquarters
7 days a week, 24h / day, at mobile number and via e-mail
We do not run a shop / showroom. The expositions and templates are available from our Business Partners

Frequently Asked Questions

Sales Team - Heating Products

United Kingdom, Ireland, Turkey,  Australia

Alex Ramsay: 

Mobile: + 44 (0) 7375 519 211
Email: alex.ramsay@termagroup.co.uk
Skype: terma243

 

Tomasz Danek:
    

Mobile: + 48 (0) 607 451 960
Email: tomasz.danek@termagroup.pl
Skype: terma057

 

Hanna Van Zweden: 

Mobile: + 48 (0) 607 451 959
Email: hanna.van.zweden@termagroup.pl
Skype: terma033

OTHER REGIONS

Sweden, Norway, Denmark, Finland
Tomasz Danek: + 48 (0) 607 451 960

France
Didier Ledrole: +33 (0) 6 99 91 01 01
Alicja Grad: +48 607 451 035

Spain, Portugal, Belgium
Alicja Grad: +48 607 451 035

Italy
Mirko Palumbo: +39 347 786 386 0

Germany, Austria, Switzerland
Marc Rehmann: + 48 607 451 306

Germany (East region) 
Gabriel Uwe: +49 171 528 1085

Germany (North region)
Maik Lange: +49 171 528 1082

Germany (West region)
Tobias Bock: +49 171 528 1090

Czech Republic, Slovakia, Greece, Cyprus
Jiří Lakosil: +420 774 924 084

Holland, Luxemburg
Monika Goluch: +48 607 451 947

 

Freight Forwarding Team - Heating Products

United Kingdom, Ireland, Australia, Sweden, Norway, Denmark, Finland, 
The Netherlands, Turkey 

Katarzyna Płotka: +48 607 451 982

Germany, Austria, Switzerland, Czech Republic, Slovakia, Greece, Cyprus, Luxembourg
Katarzyna Koba: +48 607 451 718

France, Spain, Portugal, Belgium, Italy
Tatiana Suprun: +48 607 451 977

 

Please send your orders to:

For United Kingdom, Ireland, Turkey & Australia:
orders-heating@termagroup.co.uk

For UK based Next Day, Drop Ship Orders (only):
sales@termagroup.co.uk

UK Sales Office & Drop Ship Distribution Centre:
Telephone: +44 (0) 1942 272 172
Address: Terma Products (UK) Ltd
Unit 24 Salisbury Road
Haydock Industrial Estate
Haydock
ST. HELENS
WA11 9XG

For other regions
orders-heating@termagroup.pl

 

Questions related to orders that have already been placed can be sent to:

United Kingdom, Ireland, Australia
logistics-heating@termagroup.co.uk

Other regions
logistics-heating@termagroup.pl

Comments and suggestions related to product quality can be sent to:
service@termaheat.pl

COMPANY DATA

TERMA SP. Z O.O.
Czaple 100
80-298 Gdańsk
Poland

NIP: 583-10-18-844 
REGON: 190558447

1. The Supplier grants the following warranty periods for products included in the catalogue:

  • 8 years for steel radiator paint coating in all RAL and Supplier’s special colours,
  • 8 years for water tightness of steel and cast iron radiators assembled in the Supplier’s factory,
  • 3 years for chrome layer,
  • 4 years for the Galvanic Brass finish and 2 years for Metal Alive and Burnish finishes of cast-iron radiators.

Heating elements for radiators and electric components in electric heaters:

  • 2 years.

Handrails:

  • 2 years for paint coating in all RAL and Supplier’s special colours,
  • 2 years for chrome layer.

Radiator and heating element accessories:

  • 2 years.

2. The warranty period is calculated from the moment of product purchase by the End User, with the following conditions:
for heating elements the warranty period is 2 years from the product purchase date but no longer than 3 years from the date of production;

  • for steel radiators the warranty period for paint coating and water tightness is 8 years, but not more than 9 years from the date of production;
  • for radiators with chrome layer the warranty period is 3 years, but not more than 4 years from the date of production;
  • for cast-iron radiators the warranty period for paint coating is 8 years, but not more than 9 years from the date of production and 8 years for water tightness of units assembled in the
  • Supplier’s factory but not more than 9 years from the date of production;
  • for handrails the warranty period is 2 years from the product purchase date, but not more than 3 years from the date of production.

3 . Any claims resulting from the warranty provided by the Supplier should be reported directly to the Supplier or through the Trading Partner by filling out the claim form and returning the product in question, or, by supplying supporting photographs (if disassembly of the item is not possible). In each case the product warranty card and evidence of purchase should be included with the return. The Supplier may reject the claim if any of the above is not supplied.


4 . Every claim is processed within 14 days of its receipt; it may be longer if a more detailed investigation is required. All claims are investigated based on the returned product or supporting photographs.


5 . Any costs related to the return of faulty items including the costs of disassembly/assembly of the product, transportation and labour costs etc. will be covered by the Trading  Partner i.e. the trader who sold the product directly to the End User. The possibility of cost sharing between the Trading Partner and the Supplier is agreed individually for each returned item. The Supplier covers the cost of a new product and its shipment to the Trading Partner.

6. Warranty claims can be forwarded to the Supplier by:

  • email,
  • fax,
  • via Claim Form on the Supplier’s website: www.termaheat.pl,
  • by post.

7. Warranty covers any product faults which are due to Supplier’s error discovered on delivery or while in use, with the exclusion of:

  • Damage in transit caused by the carrier or during unloading of goods (this applies to relations between the Supplier and the Trading Partner only). Please refer to point 4E for more information on complaints/claims on the grounds of damage in transit.
  • Damage in stock (any radiator accepted at the Trading Partner’s warehouse is considered free from any faults, excluding any hidden faults, discovered upon unpacking of goods when the packaging did not have any signs of damage).
  • Items stored outside or inside warehouse spaces with increased air humidity.
  • Filling a radiator with any other medium than those which are approved for a given type of product (i.e. with steam) or any medium containing any chemical substances that are damaging to radiator materials, i.e. steel, cast iron or aluminium.
  • Filling a radiator with a heating medium with a working pressure exceeding that which is specified by the Supplier in the user manual or product technical card; or increasing the working pressure inside the radiator with a heating element by closing all radiator valves in the central heating system; or by leaving an insufficient air cushion inside a standalone electric radiator.
  • The use of products with standard paint coating in areas with increased concentration of aggressive agents, such as sulphur, ammonia or chlorine compounds.
  • Use of steel radiators in open installations, with a permanent connection to water-supply systems and installations drained from the heating medium more often than required.
  • Use of electric radiators with the heating element exposed to splashes of water (with no consideration of IP protection class).
  • Incorrect (not in compliance with the manual) installation, use or disassembly.
  • Use of heating element in a way that differs from its intended use.
  • Modification of the product structure.


8. Warranty does not cover any faults or damages which occurred due to force majeure, meaning any future phenomena which are impossible to predict and prevent, such as weather circumstances, electric installation disturbances, wars, natural disasters.


9. A claim procedure which is in progress does not constitute the basis for suspension of payment for delivered goods.

Each piece of information can be important for us - please make sure to complete this form with all required details. Providing all necessary information can speed up the complaint investigation process.

I am:

The problem is related to:

I would like to file a complaint regarding:

Personal data
Shipping data
Heating element details
DRY DT-IR KTX 1 KTX 2 KTX 3 KTX 4 KTX 4 Blue MEG MOA MOA Blue MOA IR ONE kwadrat 30x30 ONE profil D 30x40 ONE prostokąt 30x40 ONE trapez 36x40 REG 2 REG 3 SEC SIM SIS SKT 1 SKT 2 SKT 3 SKT 4 SOA TDY TT-IR
Radiator details
Description of the problem
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P2
51
P1
Y8
Y7
Z1
Y2
Y1
V2
V7
ZS
Z8
ES
EX
E8
E7
58
E2
E1
L7
L8
S1
S8

Connection symbols

Flow / return
500 mm distance between flow and return
50 mm connection type
Connection with the use of immersion tube
Alternative connection
Thermostatic head
Electric heating element
Alternative electric heating element connection
Universal opening (with plug)
Bleed valve
Company Details
Heating element details
DRY DT-IR KTX 1 KTX 2 KTX 3 KTX 4 KTX 4 Blue MEG MOA MOA Blue MOA IR ONE kwadrat 30x30 ONE profil D 30x40 ONE prostokąt 30x40 ONE trapez 36x40 REG 2 REG 3 SEC SIM SIS SKT 1 SKT 2 SKT 3 SKT 4 SOA TDY TT-IR
Radiator details
Description of the problem
P2
51
P1
Y8
Y7
Z1
Y2
Y1
V2
V7
ZS
Z8
ES
EX
E8
E7
58
E2
E1
L7
L8
S1
S8

Connection symbols

Flow / return
500 mm distance between flow and return
50 mm connection type
Connection with the use of immersion tube
Alternative connection
Thermostatic head
Electric heating element
Alternative electric heating element connection
Universal opening (with plug)
Bleed valve
Personal data
Shipping data
Radiator details
Photos must show the defect, location of the radiator in the mounting area
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Company details
Radiator details
ukazujące usterkę, lokalizację grzejnika względem stref montażu lub inne właściwe
Personal data
Shipping data
Valve/adapter details
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Company details
Heating element details
Personal data
Shipping data
Accessories details
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Company Details
Accessories details
Company details
Dane dostawy
lub inny nr dokumentu identyfikującego zamówienie

Provide your radiator's details and contact details and send us the form. We will contact you to provide a quote and confirm the service order.
Sending a form is just a question, it does not bind any contract and it is free.

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  1. Demontaż (rozebranie na żeberka)
  2. Usunięcie starych powłok malarskich (oczyszczenie)
  3. Odkamienienie
  4. Chemiczne przygotowanie powłoki oparte na kąpielach cyrkonowych oraz uszczelnieniu oksylonami
  5. Nałożenie nowych powłok (ustalonych z klientem)
  6. Wymiana nypli i uszczelek
  7. Złożenie grzejnika w dowolnej konfiguracji (ustalonej z klientem; np. można złożyć grzejnik z mniejszą ilość żeberek)
  8. Sprawdzenie szczelności
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