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FEDEX. With our new carrier – even faster and more convenient!

FEDEX. With our new carrier – even faster and more convenient! 

Since May 1st, the logistics for our heating products have been handled by FEDEX – a global leader in transportation. This change of partner is another step toward more efficient and reliable service. 

What does this mean? 

✅ Even faster deliveries – the new operator allows us to better manage lead times and deliver our products more efficiently. 
✅ Easier contact with the carrier – a simpler shipment tracking system and better access to transport information. 

The change of carrier is a step toward modern logistics focused on real customer needs. 

We spoke with Katarzyna Rybicka, Head of logistics, about the background of this decision and the operational challenges.

  1. Why did Terma decide to change its logistics operator now? 

TERMA continuously improves quality – of both products and services. We fully understand that the carrier is the last link in the delivery chain – they are the one who ultimately hands the product over to the customer. That’s why it is so important to us that this part of the process runs quickly, smoothly, and safely.  

  1. How will cooperation with FedEx affect daily customer service? 

We focus on quality and reliability. We expect FedEx to ensure timely and safe deliveries, as well as smooth, proactive communication. We want the carrier to be real support for the customer – to respond quickly, provide clear information, and effectively resolve any issues. TERMA’s Logistics Team will work closely with FedEx to ensure these standards are consistently met. 

  1. Can customers expect any new features or improvements in the delivery process? 

Yes. Each shipment handled by FedEx is automatically insured up to 5,000 PLN, which increases delivery security. Additionally, pickups of small and medium parcels from customers can be completed on the same day as the order – significantly shortening transport time. We also encourage you to explore our international shipping offer – TERMA can offer highly competitive rates, and FedEx’s export services are highly appreciated by our customers. 

In conclusion, I would like to emphasize that all the changes we introduce are aimed at improving our customers’ experience. Your satisfaction is our greatest motivation. We are open to feedback and suggestions – because your voice matters most to us. 

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