Technical support

We are sorry that you are having problems with your Terma radiator, heating element, or other Terma products. Please send any warranty claims to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it..

To make sure your claim is complete, please include the following information:

A photo of the nameplate located on the back of the radiator being claimed (with ZP... or PRD... number) / In case of heating elements - a photo of the sticker on the back of the heating element casing.
At least three photos of the installed radiator taken from a distance, showing its position relative to main water sources, such as: bathtub, sink, shower cabin, toilet, etc.
A photo/scan of the proof of purchase
Photos showing the defect

In cases of transport/mechanical damage, the following will also be required:

Photos of all sides of the cardboard box in which the claimed radiator was delivered
Photos of all labels on the cardboard box in which the claimed radiator was delivered
A copy of the damage report made with the courier

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I consent to the processing of my personal data - included in this form for marketing purposes - by the data controller TERMA Sp. z o.o. with its registered office in Gdańsk, Czaple 100, 80-298 Gdańsk in accordance with art. 6 sec. 1 letter a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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FAQ

Why is my radiator humming?

Noise coming from the radiator is usually caused by too high a flow rate on the valve, which may result from incorrect installation parameters or an inappropriate valve selection. If your radiator is making noise, determining the exact cause and eliminating it will probably require the help of an installer.

Why is my radiator hissing?

Hissing coming from a radiator connected to the central heating system usually occurs when an electric heater is installed in this radiator. The characteristic hissing can be heard when the heating element is oversized, e.g. when a heater with too high power is selected, but also when the tubes forming the heating element in the heater are adjacent to each other, leaving no space for the circulation of the heating medium.

Do you have valves in the colors of your radiators?

Yes, some of the valve sets from our offer are available in a wide range of colours, identical to the radiators.

Valve sets of the Polish brand Varioterm are available immediately from stock in the following colours:

white (RAL 9016)
soft white (SOFT 9016)
black (RAL 9005)
matt black (MAT 9005)
chrome

In addition, it is possible to order sets in colours from our sample book. Currently, the valve offer includes all single-coat colors from the Terma palette, i.e. all RAL colors in the basic version (gloss), most special colors, as well as RAL colors in the matt and deep matt version: Soft 9005, Soft 7047 and Matt 7016. We have also included Premium colors (wet paints) in the valve offer.

Full list of questions

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Technical Support