PSTI

TERMA is proud to announce that our smart home heating systems comply with the UK's Product Security and Telecommunications Infrastructure (PSTI) Act. We prioritize our customers' security, therefore:

Unique passwords: Each TERMA device has a unique password or allows users to set their own password upon first use.
Security updates: We provide security updates for our systems for a minimum of 2 years from the date of purchase. This period is extended automatically each time you renew your license to use our software.
Issue reporting: We offer a simple way to report security issues through a dedicated form on our website.

Security Issue Reporting Form

If you have identified a potential security issue in our system, please complete the form below:

Product details

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Problem Report

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I consent to the processing of my personal data - included in this form for marketing purposes - by the data controller TERMA Sp. z o.o. with its registered office in Gdańsk, Czaple 100, 80-298 Gdańsk in accordance with art. 6 sec. 1 letter a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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FAQ

Why is my radiator humming?

Noise coming from the radiator is usually caused by too high a flow rate on the valve, which may result from incorrect installation parameters or an inappropriate valve selection. If your radiator is making noise, determining the exact cause and eliminating it will probably require the help of an installer.

Why is my radiator hissing?

Hissing coming from a radiator connected to the central heating system usually occurs when an electric heater is installed in this radiator. The characteristic hissing can be heard when the heating element is oversized, e.g. when a heater with too high power is selected, but also when the tubes forming the heating element in the heater are adjacent to each other, leaving no space for the circulation of the heating medium.

Do you have valves in the colors of your radiators?

Yes, some of the valve sets from our offer are available in a wide range of colours, identical to the radiators.

Valve sets of the Polish brand Varioterm are available immediately from stock in the following colours:

white (RAL 9016)
soft white (SOFT 9016)
black (RAL 9005)
matt black (MAT 9005)
chrome

In addition, it is possible to order sets in colours from our sample book. Currently, the valve offer includes all single-coat colors from the Terma palette, i.e. all RAL colors in the basic version (gloss), most special colors, as well as RAL colors in the matt and deep matt version: Soft 9005, Soft 7047 and Matt 7016. We have also included Premium colors (wet paints) in the valve offer.

Full list of questions

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