How can we help you?

Terma has its headquarters and manufacturing plant for all radiators & heating elements situated in Gdansk, Poland. In the UK Terma has a sales office, showroom and distribution centre located in St Helens, England (on the border of Liverpool and Greater Manchester).
Terma carries a large number of its products in UK stock which are available on a 24-48 hour delivery service via our partners.

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I consent to the processing of my personal data - included in this form for marketing purposes - by the data controller TERMA Sp. z o.o. with its registered office in Gdańsk, Czaple 100, 80-298 Gdańsk in accordance with art. 6 sec. 1 letter a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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FAQ

Why is my radiator humming?

Noise coming from the radiator is usually caused by too high a flow rate on the valve, which may result from incorrect installation parameters or an inappropriate valve selection. If your radiator is making noise, determining the exact cause and eliminating it will probably require the help of an installer.

Why is my radiator hissing?

Hissing coming from a radiator connected to the central heating system usually occurs when an electric heater is installed in this radiator. The characteristic hissing can be heard when the heating element is oversized, e.g. when a heater with too high power is selected, but also when the tubes forming the heating element in the heater are adjacent to each other, leaving no space for the circulation of the heating medium.

Do you have valves in the colors of your radiators?

Yes, some of the valve sets from our offer are available in a wide range of colours, identical to the radiators.

Valve sets of the Polish brand Varioterm are available immediately from stock in the following colours:

white (RAL 9016)
soft white (SOFT 9016)
black (RAL 9005)
matt black (MAT 9005)
chrome

In addition, it is possible to order sets in colours from our sample book. Currently, the valve offer includes all single-coat colors from the Terma palette, i.e. all RAL colors in the basic version (gloss), most special colors, as well as RAL colors in the matt and deep matt version: Soft 9005, Soft 7047 and Matt 7016. We have also included Premium colors (wet paints) in the valve offer.

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Technical Support

Our UK Office is open Monday to Friday 8:30am to 4:30pm. Outside of these hours please use the email addresses listed and we shall come back to you.

UK Sales Office & Drop Ship Distribution Centre:
Telephone: +44 (0) 1942 272 172
Address: Terma Products (UK) Ltd
Raspberry Court
1 Marlborough Way
Haydock
ST. HELENS
WA11 9FT
Sales Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.
After Sales Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Company data:

TERMA SP. Z O.O.
Czaple 100
80-298 Gdańsk, Poland

NIP: 583-10-18-844
REGON: 190558447

Terma Products (UK) Ltd

Company Registration Number: 09302583

VAT Registration Number: GB206112660

Sales Team - Heating Products

Generic Contact Details for Terma in the UK:

Phone: +44 (0)1942 272 172 (M - F, 8.30 to 4.30)
Sales: This email address is being protected from spambots. You need JavaScript enabled to view it.
After Sales: This email address is being protected from spambots. You need JavaScript enabled to view it.
MTO (made to order) Orders: This email address is being protected from spambots. You need JavaScript enabled to view it.

Alex Ramsay

UK Based – Managing Director
Alex is contactable for larger corporate clients and online clients only looking to add Terma products to their offering. Please always email in the first instance. Enquiries from the general public please contact the UK Sales Office (above) during our opening hours. Thank you.

Mobile: + 44 (0) 7375 519 211
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hanna Van Zweden

United Kingdom, Ireland, Turkey, Australia

Poland Based Sales Manager Scandinavia & UK

Mobile: + 48 (0) 607 451 959
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.